Product Support Specialist Job | at Nova Biomedical, Apply Now
Launch your career with this exciting Product Support Specialist job at Nova Biomedical, a global leader in medical device innovation. This role is ideal for STEM graduates passionate about biotechnology, diagnostics, and hands-on technical problem-solving in a dynamic customer-facing environment.
- Job Position: Technical Product Support Specialist I – Biotech
- Location: Waltham, MA
About The Company
Nova Biomedical is a leading medical device company located in Waltham, MA. We are currently seeking a Technical Product Support Specialist I – Biotech to join our team in the Technical Support department. This is an excellent opportunity for a STEM graduate to kickstart their career in a customer-facing role within a dynamic and innovative organization.
About the Role
As a Technical Product Support Specialist, youโll serve as the primary technical contact for Novaโs end users and field teams. Youโll troubleshoot, guide, and resolve issues related to Nova analyzers, ensuring smooth operations across healthcare and biotechnology environments.
This role is an excellent opportunity to begin a life science technical career and gain hands-on exposure to the medical device industry.
Key Responsibilities
- Communicate with end users, Field Service, and Field Sales representatives to resolve technical issues and answer product-related questions.
- Document support calls and resolution steps in the company database.
- Participate in a rotating after-hours support schedule to provide 24/7 customer assistance.
- Assist in training new Technical Product Specialists and Field Service staff.
- Support preventive and corrective maintenance activities across departments such as Manufacturing, Quality Control, and R&D.
- Occasionally travel to customer sites and contribute to special projects.
Qualifications Required for Product Support Specialist Job
- Education: Bachelorโs degree (B.S.) in Biology, Chemistry, Bioengineering, Life Sciences, or Electronics.
- Experience: Entry-level; prior experience in clinical, biotechnology, or bioengineering labs is an advantage.
- Technical Knowledge: Familiarity with cell culture, fermentation, and biologics manufacturing is preferred.
Skills & Competencies
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication.
- Technical aptitude to understand complex systems.
- Ability to multitask and prioritize effectively.
- Proficiency in computer applications and database documentation.
Why Join Nova Biomedical?
If youโre seeking a biotechnology support role that blends science, technology, and customer engagement, Nova Biomedical offers the perfect launchpad. With a family-oriented culture, long-term career growth opportunities, and exceptional employee benefitsโincluding Blue Cross Blue Shield medical plans, 401(k) match, tuition reimbursement, and employee scholarshipsโthis Product Support Specialist job sets the foundation for a rewarding career in medical device innovation.
