Medical Information Associate Job at PrimeVigilance | Apply Now
A rare chance has emerged for aspiring professionals in Tokyo, Japan, as PrimeVigilance seeks a Medical Information Associate. This full-time role offers an opportunity to contribute to the medical information team, handling inquiries in Japanese. Interested candidates should apply promptly.
- Position: Medical Information Associate
- Location: Tokyo, Japan (Hybrid mode)
- Department: PV Medical Information
About PrimeVigilance
PrimeVigilance, part of Ergomed PLC, is a specialized mid-size pharmacovigilance service provider established in 2008. The organization has achieved consistent global organic growth, with staff across Europe, North America, and Asia offering services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. PrimeVigilance maintains long-lasting relationships with pharmaceutical and biotechnology partners, covering all therapy areas, including medical devices. The company is committed to investing in its staff through excellent training and development opportunities, prioritizing employee well-being and a healthy work-life balance.
Medical Information Associate Job Description
PrimeVigilance is looking for a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in Japanese.
Eligibility Criteria
- Life science / biomedical background – healthcare related degree (biology, biotechnology).
- Customer service or call centre experience preferred.
- Comfortable receiving enquiries by phone.
- Ability to perform out-of-hours service if required.
- Time and issue management, delegation, organization, and multitasking skills with good attention to detail.
- Strong interpersonal and communication skills.
- Comfortable reading and writing in English.
Key Responsibilities
- To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
- To accurately identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
- To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Providing management with regular updates regarding project status and metrics concerning enquiries.
- Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits.
This Medical Information Associate opportunity at PrimeVigilance allows candidates to make a significant impact in the field of medical information. Interested individuals are encouraged to apply before the deadline to join this dynamic team dedicated to improving patient lives.
