Life Sciences Job at Benchling, USA | Earn Upto $90K | Apply Now
Discover an exciting Life Sciences Job opportunity at Benchling, a trailblazer in biotech innovation. Located in San Francisco, this role invites passionate individuals to contribute to transforming R&D processes. Dive into a career that merges science and customer support in a dynamic environment.
- Job Position: Product Support Analyst
- Location: San Francisco, CA
About The Company
Benchling is a leading AI platform for biotech R&D, enabling scientists to design experiments and capture structured data effectively. With over 200,000 scientists worldwide using Benchling, the organization supports major biopharma companies and academic labs. Benchling is committed to transforming R&D processes through innovative technology and a strong focus on customer experience.
Job Description
The Product Support Analyst plays a crucial role in Benchling’s Customer Experience organization, supporting customers and internal teams as they utilize Benchling to enhance collaboration. Success in this role requires a deep understanding of Benchling’s products, customer needs, and R&D processes. Responsibilities include addressing product inquiries, troubleshooting issues, and coordinating with internal teams to resolve customer requests.
Life Sciences Job – Key Responsibilities
- Serve as the first line contact for product questions and issue resolution for all customers.
- Become a Benchling product expert to assist users with troubleshooting and knowledge article updates.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Document product knowledge in internal help articles.
- Deliver training sessions for customers and participate in marketing events.
- Lead internal Support projects to improve processes and enhance customer experience.
Eligibility Criteria Required For Life Sciences Job
- BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or a related life science field.
- Experience in a lab or research setting, with an understanding of scientific concepts.
- Prior experience in a customer-focused role.
- Strong verbal and written communication skills.
- Excellent organization and time management abilities.
- Empathy and diplomacy in customer interactions.
- Proactive and autonomous work ethic.
Required Skills
- Ability to manage complex, multi-party issues involving customer IT and scientific teams.
- Strong communication skills regarding network, firewall, API, and security topics.
- Experience navigating ambiguity and handling escalations.
- Technical troubleshooting across product, system, and infrastructure layers.
- Confidence in customer-facing calls, especially with Enterprise IT stakeholders.
- Relevant industry or technical fluency in Bioprocessing, Bioanalytics, or Antibody Engineering.
Compensation: $73K – $90K
Benchling takes a market-based approach to pay. The candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
In conclusion, this Life Sciences Job at Benchling in San Francisco offers a unique opportunity to blend scientific expertise with customer service excellence. Aspiring candidates who are eager to make an impact in the biotech industry are encouraged to apply and explore the potential of contributing to innovative R&D solutions.
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