Roche Product Specialist Vacancy – Molecular Biology
Roche Product Specialist Vacancy. Roche molecular biology opening. Roche believes it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
Job Title: Product Specialist (Applications) – 12-month contract
Location: Burgess Hill
Eligibility:
Roche Product Specialist Vacancy
In addition to a degree level qualification in Biomedical Science or equivalent, you will ideally have a background in Molecular Biology and will be able to demonstrate some experience of working in a hospital laboratory. You will ideally have some experience with Roche Molecular and/or Tissue Instruments, however, full training will be provided. Experience of Customer Service and being multilingual would be advantageous. The following additional languages are applicable:
• Fluent English / Swedish would be advantageous
- Team-oriented & customer-focused, you will possess a confident working approach and show a proven ability to deliver under pressure in a rich multi-cultural environment.
In addition, the following skills/experience will be required to be successful in this role:
Roche Product Specialist Vacancy
- Ability to approach problems analytically, troubleshoot systems and provide resolution guidelines to customers;
- Focus on customer satisfaction and customer care;
- Cultural sensitivity;
- Good understanding of modern Laboratory Practices;
- Training & IT literacy skills
In return, we offer a competitive salary package and a first-class industry-recognized product training program. The training programs will be designed to develop you as a person and a recognised valuable source of information for our customers.
Roche is an equal opportunity employer.
Job Description:Â
Roche Product Specialist Vacancy
The role will primarily consist of providing remote application support for our Molecular and Tissue Diagnostics portfolio of instruments and reagents. The scope of support includes customers and Roche colleagues within the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service
As part of your Customer Support role, you will focus on:
• Providing application support and problem resolution to customers at the RCSC;
• Providing remote support to all field employees in the region;
• Ensuring proper Complaint Handling and documentation in compliance with our Quality System;
• Ensuring customer satisfaction in coordination with Field Teams and Sales Managers;
• Completing special projects
• Conducting Customer Training in our Training Laboratories based in the UK Burgess Hill Office;
• Being involved in Complaint Review, Analysis and Trending process based on performance metrics;
• Roche Product Specialist Vacancy Providing occasional on-site support as and when required;
• Supporting our sales organisations with instrument/system demonstrations and the provision of technical responses as part of the tender process.
The role is based in our UK Burgess Hill office, however, we are also offering the opportunity to work remotely. There will be an intensive initial introduction training for this position at some of our European training centres. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.
