Biotechnology Jobs at Nova Biomedical- Apply Now for Technical Productย ย Support Specialist
Start your career with Nova Biomedical, a global leader in medical diagnostics and biotechnology innovation. Weโre hiring a Technical Product Support Specialist (Biotech) in Waltham, MA, ideal for recent STEM graduates passionate about science and customer engagement. In this role, youโll provide hands-on technical support for Novaโs advanced analytical instruments, working closely with R&D, Manufacturing, and Quality teams to ensure outstanding product performance and customer satisfaction.
Job Details:
Position: Technical Product Support Specialist
Location: Waltham, MA
About Nova Biomedical:
Nova Biomedical is one of the worldโs largest privately held in vitro diagnostic companies, dedicated to advancing patient care through innovative diagnostic and monitoring solutions. With a strong culture of respect, integrity, and collaboration, Nova fosters a workplace where people grow and thrive reflected in the fact that one-third of employees have been with the company for over a decade. Nova offers competitive benefits including Blue Cross Blue Shield medical coverage, 401(k) match, tuition reimbursement, and employee scholarships.
Biotechnology Jobs at Nova- Role:
As a Technical Product Support Specialist, youโll be the first point of contact for end users, field engineers, and sales representatives, providing expert technical assistance on Novaโs biotech and diagnostic instruments. Youโll troubleshoot complex systems, assist with preventive and corrective maintenance, and collaborate across teams to deliver high-quality customer support.
Biotechnology Jobs at Nova- Key Responsibilities:
- Communicate with customers and field teams to resolve technical issues with Nova analyzers
- Document support interactions and resolutions in the Pivotal Database
- Participate in 24/7 technical support rotation and assist in new employee training
- Support internal departments including R&D, Manufacturing, and Quality Control
- Occasionally travel to customer sites for hands-on support
Qualifications:
- Bachelorโs degree in Chemistry, Biology, Bioengineering, Life Sciences, or Electronics
- Strong communication and analytical skills
- Excellent technical and troubleshooting abilities
- Familiarity with biotechnology, bioengineering, or biologics manufacturing preferred
- Entry-level; prior lab or biotech experience is an advantage
Why Join Nova Biomedical as Technical Product Specialist?
At Nova, youโll be part of a supportive and innovative environment where science, technology, and customer service intersect. Whether youโre just starting your biotech career or looking to grow in a dynamic, mission-driven company, Nova Biomedical offers the opportunity to learn, lead, and make an impact in global healthcare.
