Food Science Jobs at Mars | BS Graduates Apply Now for the Coordinator Role
Mars, a global leader in food and pet care, is hiring a Quality & Food Safety Continuous Improvement Coordinator to join its team in Fremont, Nebraska. This role is critical in managing the consumer complaint process, driving corrective actions, and ensuring continuous product quality improvements in line with ISO 9001, ISO 22000, and Mars Standards. With opportunities to collaborate across customer service, operations, and quality teams, this position is ideal for professionals passionate about food safety, quality assurance, and continuous improvement.
- Job Posting: Quality & Food Safety Continuous Improvement Coordinator
- Location: Fremont, Nebraska, United States
- Job ID: R137916
About the Company
Mars is a leading global food company that is dedicated to creating a better world for pets and their owners. We are committed to quality and innovation in all of our products, ensuring that we deliver the best possible experience for our consumers. Join us in our mission to build a brighter future for all.
Job Description:
The Quality & Food Safety Continuous Improvement Coordinator manages the consumer complaint process by escalating issues through the customer care team and making quality decisions for non-compliant products in accordance with established procedures and specifications.
Requirements
- Minimum: High School Diploma, BS in food science or relevant degrees
- 1-3 years of experience in food manufacturing
- Analytical and problem-solving skills
Key Responsibilities
Safety:
All personal protective equipment should be worn in accordance with legal requirements as well as RC requirements.
Enforcement / Compliance with security policies and internal policies.
Stopping equipment / operational work / external company work in the event of breach of safety / environmental protection/fire protection rules.
Environmental:
Caring for the environment in its area of responsibility.
Complaints:
Conducting full analysis of complaints and responding to complaints to Customer Service Departments.
Daily Panel:
Carrying out daily panels.
Analyzing panel results to improve the quality of Royal Canin products.
Nonconforming Product and CI:
Making quality decisions about non-compliant products.
Using problem-solving methods for analysis.
Quality:
Conducting periodic meetings on continuous improvement for customer/consumer satisfaction with key stakeholders.
Conducting periodic meetings with Customer Service Departments.
Training and Communication:
Training: participation in training programs according to a schedule set by the company’s management.
Support and/or conducting, as required, internal training on product quality and quality control procedures.
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