Medical Information Associate Job – at PrimeVigilance, Apply Now!
Are you a life sciences graduate passionate about pharmacovigilance and patient safety? PrimeVigilance is hiring a Medical Information Associate in Raleigh, NC, offering a dynamic opportunity to work in a global medical information team. If you’re detail-oriented, fluent in English, and eager to contribute to drug safety and medical communications, this role is your stepping stone into medical information and pharmacovigilance.
- Job Posting: Medical Information Associate
- Location: Raleigh, NC
- Department: Medical Information Services
About The Company
We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year. Our staff is based across Europe, North America, and Asia, covering services within Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance.
PrimeVigilance provides first-class support to our small to large pharmaceutical and biotechnology partners, maintaining long-lasting relationships and becoming one of the global leaders in its field. We cover all therapy areas, including medical devices.
Job Description
PrimeVigilance is looking for a medical information associate to support the medical information team in handling initial adverse events and medical information inquiries in English.
Key Responsibilities
As a Medical Information Associate, you will:
- Handle inbound medical enquiries from healthcare professionals, patients, and clients via phone and email.
- Respond with scientifically accurate, approved medical information.
- Identify and report adverse events, pregnancy cases, product complaints, and special situations per regulatory timelines.
- Maintain precise documentation in the Medical Information database.
- Participate in out-of-hours or 24/7 inquiry coverage as needed.
- Track project metrics and report regularly to management.
- Support audit/inspection readiness and participate in pharmacovigilance inspections.
Qualifications & Skills
- Degree in Life Sciences, Biomedical Science, Pharmacy, Nursing, or a related field
- Excellent verbal and written English communication
- Customer service or call center experience (preferred)
- Ability to handle inquiries via phone and email
- Detail-oriented with multitasking and time management skills
- Flexible for occasional out-of-hours coverage
- Team-oriented, with strong interpersonal and organizational skills
Why Join PrimeVigilance?
- Global exposure โ Collaborate with colleagues worldwide
- Career development โ Access to internal training and growth programs
- Supportive culture โ We value trust, integrity, and belonging
- Inclusive workplace โ We foster equity and cultural diversity
- Mission-driven โ Make a direct impact on patient safety
Keywords: Medical Information Associate, PrimeVigilance, Job Posting, Raleigh, NC
