Product Support Engineer Job at Bio-Rad- Apply Now
Bio-Rad Laboratories, a global leader in life sciences and diagnostics, is seeking a Product Support Engineer II to join its team in Hercules, California. This hybrid, full-time role offers competitive compensation, professional growth, and the opportunity to contribute to advancing healthcare and scientific discovery through technical expertise and product innovation.
About the Role
The Product Support Engineer II at Bio-Rad is responsible for handling moderately complex technical issues, mentoring junior engineers, and supporting sustaining engineering projects. This position requires hands-on experience in hardware, electronics troubleshooting, diagnostic tools, and technical training, operating with minimal supervision on problems of moderate scope.
Product Support Engineer Job- Key Responsibilities
- Resolve intermediate technical issues, including software bugs and configurations.
- Mentor and guide junior engineers in troubleshooting techniques.
- Analyze recurring customer issues and propose improvements.
- Support product updates and sustaining engineering projects.
- Conduct customer training sessions and webinars on product features.
- Collaborate with QA teams to verify bug fixes and product performance.
- Perform stability studies, competitor comparisons, and generate technical documentation.
Impact of the Role
- Monitor product installation, performance, and failure data to identify improvement opportunities.
- Recommend corrective actions and support projects for product reliability and quality.
- Contribute to new product development and commercialization.
- Collaborate with R&D, manufacturing, and leadership on continuous improvement initiatives.
Product Support Engineer Job- Qualifications
- Bachelorโs degree in Electrical Engineering, Biomedical Engineering, Chemistry, Computer Science, or a related scientific field.
- 2โ4 years of experience in product engineering, technical support, or related fields.
- Proficiency in troubleshooting hardware, software, and assays within regulated environments.
- Experience with new product development in FDA-regulated industries is highly desirable for Projects.
Benefits & Compensation
- Competitive base salary range: $91,500 โ $137,300 annually, plus eligibility for performance-based bonuses.
- Comprehensive benefits package including medical, fertility support, parental leave, life and disability coverage, 401(k) with profit sharing, employee stock purchase program, mental health support, and pet insurance.
- Paid time off, learning and development programs, tuition assistance, and wellness initiatives.
