Technical Account Representative Role at GenScript UK
Kickstart your career with a life science job in the biotech industry as a Technical Account Representative at GenScript Europe in Oxford, UK. If you have a Master’s or PhD in Life Sciences and hands-on experience in molecular biology, cell biology, or immunology, this is your chance to combine scientific expertise with customer engagement in a fast-growing biotech company. Click here to apply for more life science job offers in the UK.
Job Details:
- Position: Technical Account Representative (Biotech / Molecular Biology)
- Location: Oxford, England, United Kingdom
- Working Scheme: Hybrid
- Working Hours: 40 hours/week
- Contract Duration: Fixed term, 2 years
About GenScript:
GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group providing various life science job offers; founded in 2002, with a presence in North America, Europe, Greater China, and Asia Pacific. Its business areas include Life Science CRO services, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript strives to be the most reliable biotech company globally, improving human and environmental health through biotechnology.
About GenScript Europe Division & the Role:
Headquartered in Rijswijk, Netherlands, GenScript’s European division includes a branch in Oxford, UK. The division provides commercial, technical, and logistical support across Europe and the UK. The 2025 launch of our Delft production facility strengthens our commitment to operational excellence and enhanced EU service. As a Technical Account Representative, you will act as the bridge between customers and internal teams, supporting Sales, Production, Project Management, Marketing, Logistics, and Finance. You’ll help customers with technical solutions, quotations, and project guidance in a fast-paced biotech setting.
Educational Requirements for Technical Account Representative role:
- Minimum Master’s degree in Life Sciences or related fields
- Strong laboratory skills in cell biology, immunology, biochemistry, or molecular biology
Key Responsibilities for Technical Account Representative role:
- Manage daily customer service operations, including inquiries, order placement, complaints, and technical support
- Provide technical advice and guidance to customers, shaping their requirements to align with business capabilities
- Collaborate with Sales Account Managers as a technical consultant to improve customer satisfaction
- Attend trade and technical shows, delivering presentations to customers
Skills Required for Technical Account Representative role:
- Proficiency in lab techniques: DNA cloning, plasmid preparation, protein expression (E. coli, HEK, CHO, insect, cell-free), protein purification, Western Blot, ELISA
- Fluent in English
- Strong communication and presentation skills
- Customer-focused and proactive
- Prior industry experience in commercial roles is advantageous but not essential
Benefits of the Role:
- Competitive salary and bonus scheme
- 25 days annual leave (excluding public holidays)
- Company pension scheme
- Medical insurance
- Free warm lunch for onsite days
- Dynamic work environment with extensive professional development opportunities
